Is Southwest Airlines a Good Airline? Pros, Cons & 2026 Guide

No, Southwest no longer offers free checked bags to all travelers, except for those in the A-listed preferred category. 

It uses an open seating policy with pre-boarding groups A, B, or C, with positions 1–60 based on 24-hour check-in. 

Basic, choice, choice preferred, and choice extra are the different fare types. 

No change or cancellation fees apply, but flight credits now expire one year after purchase (six months for Basic fares) if issued after May 28, 2025. Earlier credits never expire.

Southwest holds a 7/7 safety rating and has had no fatal passenger crashes in 50+ years. A December 2024 FAA review found no major issues.

Preboarding and ground support are available; flight attendants get passenger lists to coordinate assistance.

A point-to-point network, a single Boeing 737 fleet, all-economy cabins, and a top customer service focus distinguish Southwest from legacy carriers.